xente - Help and Support
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Q. How do I buy airtime?
Q. How do I pay bills on Xente?
Q. How do I use the Xente website to perform a transaction?
Q. What details do I use to sign up for Xente?
Q. What is Customer Reference Number?
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The application says my registration is incomplete - why ?
What payment methods do you support
How does the recipient receive money
Is this legal ?
How quickly is the money delivered
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Q. My mobile money simcard is in a different phone, can I still use it to purchase a product?
Q. I bought airtime for a wrong number, how do I go about it?
Q. Can I use Xente if am on social bundles?
Q. I can’t see my bundles, what is the problem?
Account and Privacy
Q. I lost my phone, can I still recover my Xente account?
Q. Can I have all my numbers registered in Xente?
Q. Can I use both mobile and web for the same account?
Q. Does Xente keep my bank card details?
Q. How do I use my Master Card to carry out a transaction on Xente?
Q. How do I use my Visa Card to pay water and electricity on Xente?
Buy Now - Pay Later
Q. What is Buy Now - Pay Later?
Q. Who is eligible for Buy Now - Pay Later?
Q. I have an error; how do I go about it?
Wallet / Top Up
Q. How do I top up on Xente?
Q. What is my Xente wallet used for?
Q. Do I get a receipt for my event ticket?
Q. How do I purchase an event ticket?
Q. How do I get a voucher/coupon?
Q. How do I use/redeem my voucher on Xente?
My registration says incomplete - why?
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